Now Hiring - Associate Director Sales Automation in Princeton, NJ

Position Summary

Associate Director Sales Automation is a client facing (field leadership, field teams, and home office) who is responsible for supporting the Commercial CRM (Veeva) system and end user requirements for Otsuka field and brand teams. This position is also responsible for identifying solutions and efficiencies enabling the Customer Engagement Model in the CRM System. This position works cross-functionally with the brands, sales, IT, Data Management, legal, E&C, and several vendors) to develop effective field CRM enhancements supporting the commercial business. The position is required to have a strong understanding of the Veeva System and capabilities. The Associate Director of Sales Automation is responsible for gaining insights on opportunities to improve the end user experience and introduce new Veeva Features to the field and write end user requirements. Occasional travel is required to work directly with the field or to attend conference, seminars, or training meetings.

In addition, this position educates stakeholders on the utility of CRM and the capabilities of the system to help improve customer engagement opportunities for their respected sales teams. Leads activities associated with vendor management and support the ongoing development of field reports within Veeva. Enhancements to the CRM system that are aligned to Brand Strategy and positive user experience. This role requires business ownership (quality assurance, enhancements, and communication) of the Veeva platform and strong working knowledge of the Customer Engagement Model we support. The Associate Director of Sales Automation will collaborate closely with Commercial Operations, Sales, Omnichannel, IT, Legal & Compliance and Marketing to assess new initiatives and day to day operations of the platforms. The position will report to the Director of Sale Technology Enablement.

Finally, the role will support the Region Matrix Business planning tool by ensuring that the system complements the Customer Engagement Model and is aligned to the planning process cycle. This requires cross collaboration with Training and Development, Brand, Field Leadership, Ethics & Compliance, Legal, and our Business Planning Workstream.

Core Responsibilities:

Specific Job Responsibilities

List Level: Leader See the competencies chart for core competencies)

Qualifications

Required

Preferred

Come discover more about Otsuka and our benefit offerings;

Valid Proof of COVID-19 Vaccination or Accommodation

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